Casino / Live
This policy explains what information we collect when you access 36jlcom, how we use it, and the choices available to you as an account holder in an eligible Philippines region. We keep this document straightforward so you know exactly where your data goes and who to contact if you have questions.
When you register on 36jlcom, we collect the details you enter — your name, contact information, and account credentials. When you add a payment method such as Maya, GrabPay, or Bank Transfer, we record the transaction reference and wallet identifier so your account history stays accurate and disputes can be traced. We do not store full card numbers or full e-wallet PINs on our servers. We also collect device and session data — your browser type, IP address, and the pages you visit within the lobby — to keep the platform working correctly and to detect unusual account activity. This data is used strictly for account operations, payment reconciliation, and security monitoring. We do not sell your personal information to third parties. Where we share data with payment processors or identity verification providers, we do so only to the extent needed to complete the transaction or verify your account. Data transfers are covered by agreements that require the recipient to handle your information with the same care we apply on our end. Availability of these services depends on local law and is limited to eligible regions.
When you link Maya to your account, we store only the reference token returned by Maya's system. Your full wallet credentials remain with Maya and are never held on 36jlcom servers.
GrabPay transactions are processed through GrabPay's own payment interface. We receive a confirmation reference and the transaction amount — nothing more from your GrabPay account.
For Bank Transfer deposits or withdrawals, we record the bank reference number and timestamp. This lets you match each transfer to the corresponding entry in your 36jlcom account wallet.
Not every interaction with 36jlcom falls under exactly the same rules. Understanding the scope helps you know when this policy applies and when you should look at a third party's own terms for answers.
Creating an account, logging in, updating your profile and managing your wallet are all covered by this policy. We control the data collected during these steps and are responsible for how it is stored and protected.
Deposits and withdrawals processed through Maya, GrabPay, or Bank Transfer pass through the payment provider's own infrastructure. We receive only the confirmation data they send us; their privacy terms govern what they collect on their side.
Game titles available in the lobby — including content from studios such as PG Soft and CQ9 — are served through integrations. We collect your play session data for account records; the game engine's own telemetry stays with the studio.
Links to external sites, payment portals, or verification services that open outside 36jlcom are not covered here. Once you leave our domain, the third party's privacy terms take over. We have no control over what they collect.
You have real choices about the data we hold on you. After logging in, your account dashboard shows the personal details we have on record — your registered name, contact number, and linked payment references for Maya, GrabPay, or Bank Transfer. If anything looks wrong, you can submit a correction request through the support channel and we will review it within the timeframe shown on the support page. You can also ask us what data we hold, request that outdated records be removed, or raise a concern about how we handled a specific transaction. We handle these requests in the order they arrive. We will not delete data that is required by applicable law or needed to resolve an open account query, but we will tell you why when that is the case. All requests are handled in writing so there is a clear record on both sides.
Log in and open Account Settings to see the personal and payment data we currently hold. The details shown there are what we have on file.
If your name, contact number, or linked payment reference is incorrect, raise a correction request through the support channel. We will update your record after verifying ownership.
You can request a summary of the personal data tied to your account. Send the request through the contact path in the Support section of this page and we will respond in writing.
If you close your account and want old records removed, submit a deletion request. We will process it unless retention is required by law or an open dispute is still active.
Privacy questions deserve a direct answer from a real person on our team. Use any of the contact paths below to send your question, correction request, or data enquiry. Include your registered account email so we can locate your record without delay.
Send your privacy question or data request to our support email address. Include your account username and a brief description of the data or request involved so we can respond accurately.
Open the chat widget inside your account dashboard to reach our support team directly. Live chat is suited for quick questions about what data we hold or how to read your account history.
The Account Help section lists step-by-step paths for common privacy actions — reviewing records, updating contact details, and linking or removing a Maya, GrabPay, or Bank Transfer method.
Keeping your account secure is a continuous process, not a one-time setup. We apply encryption to data in transit between your device and our servers. Your session token expires after a period of inactivity, and any attempt to access your account from an unfamiliar device triggers an additional verification step described in your account security settings. We retain transaction records for as long as your account is active and for a period after closure as required by applicable regulations. Cookie use on 36jlcom is limited to session management, fraud detection, and remembering your lobby preferences — we do not use tracking cookies to build advertising profiles. You can review or adjust cookie permissions through your browser settings at any time. The same data-care standards apply whether you are browsing the slot lobby, checking your Maya wallet balance in your account, or reviewing past Bank Transfer entries.
All data moving between your device and 36jlcom is encrypted. This covers login credentials, payment references from Maya or GrabPay, and any personal details you enter or update in your account settings.
We use session and fraud-detection cookies only. We do not place advertising trackers on your device. You can manage cookie permissions in your browser without affecting your ability to log in or browse the lobby.
Account and transaction records are kept while your account is open and for a defined period after closure, as required by applicable law. We will tell you the applicable retention length when you submit a data enquiry.
When this policy changes, we post the updated version here and note the effective date at the top of the page. Continuing to use your account after that date means you have seen the updated terms.
These are the questions we hear most often from account holders in the Philippines about how we handle personal data, payment references, and account security.
No. When you use Maya or GrabPay, the payment is processed through their own interface. We receive only the confirmation reference and the transaction amount. Your wallet login details and PIN stay with the payment provider and never touch our servers.
Your personal details are visible only to you through your account dashboard and to 36jlcom support staff who need access to handle your requests or resolve an account issue. We do not share this data with advertisers or unrelated third parties.
Yes. Submit a deletion request through the support channel with your account email. We will process it after confirming your identity. Records we are required to keep under applicable law or to resolve an open query will be retained with an explanation provided to you.
Log in and check Account Settings first — some fields can be edited directly. If the field is locked or the correction involves your registered name or ID, contact support with the correct information and we will update the record after verifying account ownership.
We use session cookies to keep you logged in and security cookies to detect unusual activity. We do not place third-party advertising cookies. You can adjust cookie behaviour in your browser settings without losing access to the lobby or your account wallet.
The policy applies to accounts registered in eligible regions where local law permits access to 36jlcom. Availability and any region-specific data obligations depend on local law. If you are unsure whether your region is covered, check the eligibility section on the account registration page.